- 1) What recent conflict situation did you observe where a leader or manager used communication skills and professional strategies to effectively manage conflict while leading to achieving the team goals? (Also describe the outcomes once the conflict was addressed.)
- 2) What basic communication skills do you need to improve? 3) What is your preferred conflict management style and is it effective in achieving the outcomes you need to achieve or do you need to identify a more effective style to get your desired outcomes?
- View this video featuring Steve Jobs CEO Apple regarding how Apple provides a work environment that empowers teams to acheive the organizations goals https://www.youtube.com/watch?v=f60dheI4ARg
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